Just a note. Linking to a Stellarmate ticket on their site will do no good, even for others that are licensed of StellarMate (OS or device) users there. That ticket is specific to your account.
And yeah, if Jasem can't get it, it's pretty much assured (especially after this latest down period that was due to more than a routing issue) there is a hosting provider problem.
I don't know who they host with, nor the type of hosting that is provided (shared, VPS or dedicated server). I've ran into similar issues with one hosting provider in the past. And when I ran into it and they could not get it fixed in a reasonable amount of time, I already had a backup VPS instance up and running and waiting just in case that was what turned out.
That's why I keep regular backups and can have my site up and running in another hosting environment in about 2 hours of work at a comfortable pace. If I want to rush, I can do it in about 30-45 minutes- the longest part being extracting the files from the archive into the new site then importing the SQL database.

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